Shipping, Exchanges & Returns

Last updated: 27 May 2026

§1. Delivery

We aim to dispatch orders within the timeframes shown at checkout. Delivery times are estimates and not guarantees. Title and risk in the goods pass to you on delivery to the address you provided.

We deliver nationwide. U.S. orders typically arrive in 2 to 9 business days. If an item is marked as a pre-order, it will ship as soon as it is back in stock — and from there, expect the same quick 2–9 day delivery. International orders are shipped from a combination of local and international warehouses and delivery takes 10 to 14 business days. During holidays, peak periods, or restocks, delivery times may extend up to 30 days. Business days do not include weekends or public holidays. Order updates will be sent continually, and we will contact you directly should there be any significant change to your delivery.

Holiday extension: Purchases made between October 1 and December 31 are eligible for an extended return and exchange window through January 31 of the following year.

If your order has not arrived, you must contact us within 60 days of your purchase date to request a refund or replacement. If you fail to contact us within that 60-day window, we are unable to cancel the order or issue a refund or replacement, subject to the conditions in §Returns.

Where we fail to deliver within 30 days of order, you may set an additional reasonable period for delivery; if we fail to deliver within that additional period, you may treat the contract as terminated. This right is in addition to any other rights you may have under applicable consumer protection law.

§2. Returns

We accept returns within 60 days of delivery. To be eligible:

• The item must be unused, in its original condition, with all labels and tags attached, and (where applicable) in its original sealed packaging.
• You must contact our customer support team through our Contact form to initiate the return and receive return instructions before shipping anything back.
• Return shipping is at your cost unless the return is due to our error or a defective product.

The following items are excluded from return:

• Items marked "Final Sale" at the point of purchase, where they are made to your specifications or are clearly personalized.
• Sealed underwear and socks where the seal has been broken.
• Gift wrapping and gift cards (unless provided digitally and unredeemed, where local law requires).

We will not be able to refund products shipped before contacting our team, nor items sent to any address other than the one provided by our support agents. Please include your name and order ID inside the parcel so we can identify it quickly and process your refund without delay.

EU statutory right of withdrawal. In addition to our 60-day return window, you have a statutory 14-day right of withdrawal under EU Consumer Rights Directive 2011/83/EU. See Terms & Conditions §9 for how to exercise it and which goods are excluded.

§3. Refunds

Once we receive your item, we inspect its condition and, if everything is in order, issue the refund to your original payment method within 14 days of receipt. Your bank or card issuer may need additional time to post the refund to your account.

Peak-season delays. During the December–February peak and post-holiday return period, refund processing may take longer than the 14-day target above due to higher return volumes. We will keep you informed and process your refund as quickly as possible. This does not affect any shorter, non-waivable refund period required by your local consumer protection law.

Shipping charges incurred are not refundable.

§4. Exchanges

If you want to swap the product for a better-fitting one, our Fit Guarantee has you covered. Contact our support team through our Contact form and they will assist you with the exchange.

All exchanges are subject to size availability. If your requested size is not currently in stock, our support team will work with you to find the best alternative.

§5. Damaged on arrival

If your item arrives damaged, you must report it within 60 days of delivery and include photo or video evidence so we can assess the damage and arrange a replacement or refund. Reach out through our Contact form with your order ID and the evidence attached, and an agent will follow up with next steps.

§6. Wear warranty

Unless stated otherwise on the product page, the following applies to our products:

• 6-month wear warranty. If an item is damaged during normal wear within 6 months of delivery, you may be eligible for a replacement. Eligibility is assessed case by case based on the photo or video evidence you provide.
• Exclusion. The warranty does not cover physical damage caused by incorrect handling, misuse, accidents, or normal wear and tear.

These warranties are in addition to, and do not affect, any non-excludable warranties or guarantees you may have under applicable consumer protection law.

EU statutory consumer rights. Goods we supply must conform to the contract under EU Directive 2019/771. Where they do not, you have rights to repair, replacement, price reduction, or termination. See Terms & Conditions §12.

§7. How to contact us

For any return, exchange, damage report, or warranty inquiry, please use our Contact form. Including your order ID and clear photo or video evidence (where relevant) helps us resolve your request as quickly as possible.