Shipping, Exchanges & Returns
Last updated:
§1. Delivery
We aim to dispatch orders within the timeframes shown at checkout. Delivery times are estimates and not guarantees. Title and risk in the goods pass to you on delivery to the address you provided.
Orders are shipped from a combination of local and international warehouses and usually arrive in 10 to 14 business days. If an item is marked as a pre-order, it ships as soon as it is back in stock, and the same delivery times then apply from dispatch. During holidays, peak periods, or restocks, delivery times may extend up to 30 days. Business days do not include weekends or public holidays. Order updates will be sent continually, and we will contact you directly should there be any significant change to your delivery.
If your order has not arrived, please contact us within 60 days of your purchase date so we can trace it with the carrier and arrange a refund or replacement. Contacting us later does not remove any right you have under applicable law.
§2. Returns
We accept returns within 60 days of delivery. To be eligible:
- The item must be unused, in its original condition, with all labels and tags attached, and (where applicable) in its original sealed packaging.
- You must contact our customer support team through our Contact form to initiate the return and receive return instructions before shipping anything back.
- Return shipping is at your cost unless the return is due to our error or a defective product.
The following items are excluded from return:
- Items marked "Final Sale" at the point of purchase, where they are made to your specifications or are clearly personalized.
- Underwear and socks, which are non-returnable and non-exchangeable for hygiene reasons.
- Gift wrapping and gift cards (unless provided digitally and unredeemed, where local law requires).
For returns under this policy, we cannot refund products shipped before contacting our team, nor items sent to any address other than the one provided by our support agents. This does not apply to returns you make under your legal rights. Please include your name and order ID inside the parcel so we can identify it quickly and process your refund without delay.
§3. Refunds
Once we receive your item, we inspect its condition and, if everything is in order, issue the refund to your original payment method within 14 days of receipt. Your bank or card issuer may need additional time to post the refund to your account.
Peak-season delays. During the December–February peak and post-holiday return period, refund processing may take longer than the 14-day target above due to higher return volumes. We will keep you informed and process your refund as quickly as possible. This does not affect any shorter, non-waivable refund period required by your local consumer protection law.
Shipping charges are not refundable on returns under this policy.
§4. Exchanges
If you want to swap the product for a better-fitting one, our Fit Guarantee has you covered. Contact our support team through our Contact form and they will assist you with the exchange.
The exchange window depends on when your item was delivered:
- December–June: Exchange within 60 days of delivery.
- July–November: Exchange until January 31 of the following year, so you can shop early for Christmas with complete peace of mind.
All exchanges are subject to size availability. If your requested size is not currently in stock, our support team will work with you to find the best alternative. Where we need the original item back, return postage is at your cost unless the item is faulty or we sent the wrong item.
§5. Damaged on arrival
If your item arrives damaged, you must report it within 60 days of delivery and include photo or video evidence so we can assess the damage and arrange a replacement or refund. Reach out through our Contact form with your order ID and the evidence attached, and an agent will follow up with next steps.
§6. Wear warranty
Unless stated otherwise on the product page, the following applies to our products:
- 6-month wear warranty. If an item is damaged during normal wear within 6 months of delivery, you may be eligible for a replacement or refund. Eligibility is assessed case by case based on the photo or video evidence you provide.
- Exclusion. The warranty covers defects in materials or workmanship that appear during normal wear. It does not cover damage caused by incorrect handling, misuse, accidents, or the gradual effects of normal use.
This warranty is given by Digital Advice LLC, 1111B S Governors Ave STE 39353, Dover, DE 19904, USA, phone +1 769 223 7756, email support@baerskintactical.com, contact form at baerskintactical.com/au/contact-us. To claim, contact us through the contact form within the period above with your order number and photo or video evidence; we assess the claim and arrange any replacement or refund at our cost. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of this warranty are in addition to other rights and remedies you have under the law.
These warranties are in addition to, and do not affect, any non-excludable warranties or guarantees you may have under applicable consumer protection law.
Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010). See Terms & Conditions §12 for the full statement.
§7. How to contact us
For any return, exchange, damage report, or warranty inquiry, please use our Contact form. Including your order ID and clear photo or video evidence (where relevant) helps us resolve your request as quickly as possible.
