Shipping, Exchanges & Returns

When will my order arrive?

From the moment you checkout to the second your package arrives at your door, it takes around 10 to 14 days.

Can I return a product?

We are happy to let you know that our store has a 60-day return policy*. We've made the process as simple as possible; all you need to do is follow these steps:

Make sure you are eligible for a return or exchange

For this, your item should be in original selling condition, which means:

It is still in its original packaging with the tags and labels intact
It is not damaged, stained, altered or washed

When it comes to maintaining health and hygiene standards, we don’t shy away from taking extra precautions. This is why we cannot accept the returns of lingerie, underwear, boxers or socks, nor any items that have been worn, washed or modified in any way. Of course, you can still try your product for fit and comfort, the same way you would at a fitting room in a store. We hope you understand.

Let us know

If you wish to return or exchange an item, please contact us by emailing , stating the reasons for your return/exchange. Please make sure you contact us within 60 days* after your product reaches you to benefit from this policy. The delivery date, as stated by the shipping courier, is the one that counts!

You will be contacted shortly by our customer support, and one of our agents will provide you with further information.

Please don't ship any products before contacting us. We will not be able to make reimbursements for products shipped before contacting our team, nor items sent to any address other than the one provided by our support team.

Make sure to indicate your name and order ID in a clear way and place it within the parcel; this way we will be able to identify the package faster and process the refund. No need to ship it back by express post—if you contacted us within 60 days* of the delivery date, you’re all set!

Once we receive your item, we will inspect its condition. If everything is okay, we will initiate the refund using your original payment method.

Every effort will be made to ensure a prompt refund. Returns are usually processed within 5-7 days after reception of the product, but it might take some additional time for the bank or card company to process the request.

If you want to simply exchange the product for a better-fitting one, don’t worry—our Fit Guarantee has got you covered! Contact our support team, and they will be able to assist you with the exchange.

Please note shipping charges incurred are not refundable.

If you made the purchase between October 1st and December of the same year, the return and exchange window extends to 31st January.

What to do if my product arrives damaged

We're committed to bringing you nothing but the best. Should you receive a damaged product, don't worry—we will make things right for you.

Here is what you can do to help us help you:

Please take a picture of the item where the damage is clearly represented. In order to help you out, we will need proof of the damage. Please help us by taking a picture or video, depending on what you need to demonstrate.
Make sure you inform us as soon as possible. Please contact us by emailing . Our agents will contact you back, and we will work together to find the best suitable solution to solve this issue at our own expense.